At Citation Forge, we are committed to providing high-quality SEO and digital marketing services that align with our clients’ goals and expectations. We understand that investing in online services can involve a level of uncertainty, especially when working with third-party websites, content, or platforms.
The purpose of this Refund Policy is to establish a clear, fair, and transparent process for handling refund requests. It is designed to:
- Protect both the client and our team
- Set proper expectations about when refunds are allowed
- Minimize misunderstandings regarding project scope, timing, and delivery
We want our clients to feel confident in working with us. That’s why we outline specific conditions under which a refund may be granted and when it may not be possible particularly in situations where custom work has already begun or has been delivered in good faith.
This policy also serves as a reference point for resolving disputes in a professional and timely manner. Our goal is always to maintain trust, deliver value, and ensure every client receives a positive experience with Citation Forge.
Money-Back Guarantee
We want our clients to feel confident when working with Citation Forge. That’s why we offer a simple and straightforward money-back guarantee in specific situations.
If you place an order and decide to cancel before we begin any work, you are eligible for a 100% refund no questions asked. We understand that plans can change, and we respect your right to reconsider your order.
However, once our team has started working on your project including research, outreach, content creation, or citation submission the order becomes non-refundable. This is because our services involve manual, custom work that requires time, effort, and coordination with external platforms.
We will always do our best to keep you informed about your project status, and if you’re unsure whether work has begun, you can reach out to us at hello@citationforge.com before submitting a cancellation request.
This money-back guarantee is part of our commitment to fairness, transparency, and professionalism while also protecting the time and resources invested by our team.
Eligibility for Refunds
At Citation Forge, we evaluate refund requests on a case-by-case basis. While most of our services are custom and non-refundable once started, we do recognize that there are certain situations where a refund may be appropriate.
You may be eligible for a partial or full refund under the following circumstances:
Order Cancelled Before Work Begins
If you decide to cancel your order before we start working on it, you are eligible for a 100% refund. This falls under our Money-Back Guarantee and applies to all service types.
Service Not Delivered as Promised
If we fail to deliver a service according to the agreed-upon scope due to internal error or oversight and no suitable solution or correction can be offered, we will review the situation and may issue a partial or full refund, depending on the work completed.
Unexpected Technical or Scheduling Conflicts
In rare cases, if we are unable to complete your order due to unforeseen technical issues, third-party restrictions, or internal capacity conflicts, we will either:
- Offer a suitable alternative/replacement, or
- Issue a full or pro-rated refund based on the portion of work completed
Refund Request Timeframe
To be considered for a refund, you must submit your request within:
- 3 days of receiving the final deliverable, OR
- 7 days from the date of payment, whichever comes first
After this window, your refund request may no longer be eligible.
All refund requests must be submitted in writing to hello@citationforge.com with your order details and a clear explanation of the issue. We aim to respond to all refund requests within 3 business days.
Non-Refundable Situations
Because our services involve manual work, strategic outreach, and collaboration with external websites, certain situations are not eligible for refunds. By placing an order with Citation Forge, you acknowledge and accept that refunds will not be issued under the following conditions:
Work Already Completed or In Progress
If our team has already started your project including tasks like research, outreach, writing, or submission the order is no longer eligible for cancellation or refund. Our services are time-based and customized, and partial work cannot be undone or resold.
Client Fails to Provide Required Information
If you do not respond to our communication or fail to provide essential information (such as login credentials, business details, target URLs, keywords, etc.) within a reasonable timeframe, we cannot be held responsible for delays or incomplete delivery. In such cases, no refund will be issued.
Change in Client Goals or Preferences Mid-Project
We begin each project based on the original instructions and goals provided by the client. If your strategy, expectations, or preferences change after work has begun, we cannot offer refunds for work already completed. We’re happy to discuss adjustments, but additional work may require a new order.
Link Removals or Changes by Third-Party Publishers
Guest posts, citations, and backlinks are placed on third-party websites that we do not own or control. If a publisher later edits, removes, or deindexes your link or post either by choice or due to external factors (e.g., algorithm changes, site downtime, policy updates) no refund will be issued. However, you may be eligible for a one-time replacement if the removal occurs within the first 30 days.
Guest Posting & Link Building Exceptions
Many of our SEO services, including Guest Posting and Link Building, involve placing backlinks on websites owned and operated by third parties. While we take every step to work with reputable publishers and platforms, it’s important to understand that we do not control these external sites.
For this reason, the following terms apply specifically to guest post and link building services:
One-Time Free Replacement (Within 30 Days)
If your live backlink or guest post is removed, unpublished, or deindexed by the third-party website within 30 days of delivery, we will provide a one-time replacement at no extra cost. The replacement will be placed on a site of similar quality, relevance, and authority.
To request a replacement, you must notify us within the 30-day window and provide:
- The URL of the removed or inactive link
- A screenshot or status (e.g., 404 error, deindexed status)
After 30 days, the link is considered accepted and no longer eligible for free replacement.
No Link Permanence Guarantee
We do not guarantee the lifetime placement of guest posts or backlinks. Publishers may:
- Change their editorial policies
- Remove or archive posts over time
- Redesign their website or restructure URLs
- Sell or shut down their domain
These actions are beyond our control and may affect the visibility or status of your link. As such, no refund will be issued for link removals or content changes made after the post has been approved and delivered.
No Refunds for Publisher Decisions
Once a post or link is approved and published, we consider the service fulfilled. If the third-party publisher later:
- Changes the content formatting
- Adds “nofollow” tags
- Marks the post as sponsored
- Edits or removes anchor text or context.
We work diligently to meet publisher guidelines and client expectations during the placement process, but we cannot reverse or override decisions made by the external site owner after the fact.
Custom Orders
At Citation Forge, we often provide customized SEO solutions tailored to specific business needs including bulk orders, long-term packages, and custom outreach campaigns. These services typically involve significant planning, resource allocation, and third-party collaboration.
For this reason, refund requests for custom orders are evaluated on a case-by-case basis.
Bulk Orders & Discounted Packages
If you’ve received a discounted rate for placing multiple orders at once, the following conditions apply:
- Refunds may only be considered for the portion of work not yet started
- Work already completed or in progress is non-refundable
- Partial refunds, if granted, will be adjusted based on standard pricing, not discounted package rates
Custom Outreach Campaigns
For services that require manual outreach, content personalization, or negotiation with third-party websites on your behalf:
- These are generally non-refundable once outreach has started or placements have been secured
- Time spent on custom outreach cannot be recovered or resold, even if the client changes requirements mid-project
We understand that larger projects come with more complexity, so we’re always open to discussing any concerns or special situations. If you’re unsure about whether your custom order qualifies for a refund, please contact us directly at hello@citationforge.com, and we’ll evaluate the request based on the work completed and the scope agreed upon.
How to Request a Refund
If you believe your order qualifies for a refund based on the terms outlined in this policy, you can submit a refund request by contacting us directly.
Please email your request to:
📧 hello@citationforge.com
To help us process your request efficiently, please include the following details:
- Your full name or business name
- Order ID or invoice number
- Service type (e.g., Guest Post, Citation Building)
- Project name or description
- Reason for the refund request, with clear explanation
Response Time
Once we receive your request, our team will review it carefully and respond within 3 business days. In some cases, we may request additional information or clarification before making a decision.
We aim to handle all refund inquiries professionally, fairly, and as quickly as possible.
Refund Processing Time
If your refund request is approved, the amount will be processed and issued via PayPal, which is our primary payment method for all transactions.
Once the refund has been initiated from our end:
- The funds will typically appear in your PayPal account within 5 to 10 business days
- Actual processing time may vary depending on PayPal’s internal review and your payment method or country
You will receive a confirmation email from us once the refund has been issued. If there are any unexpected delays, we will keep you informed and provide updates until the refund is fully processed.
If you do not see the refund after the expected timeframe, we recommend checking your PayPal transaction history or contacting PayPal support for further assistance.
Policy Updates
Citation Forge reserves the right to update, modify, or revise this Refund Policy at any time, without prior notice. Changes may be made to reflect updates in our service offerings, business practices, or applicable legal requirements.
We encourage all clients to review this policy before placing a new order to ensure they understand the current terms regarding refunds and cancellations.
Contact
Questions about anything? Reach us at: hello@citationforge.com
